Support Offerings
MicroStrategy understands that our customers’ technical support needs vary and may evolve over time, which is why we offer five Technical Support plans designed to suit a wide variety of customer requirements.
Download Technical Support Brochure (805Kb .pdf)
All technical support plans include the latest MicroStrategy software releases and updates!
MicroStrategy Technical Support Plans at a Glance
| Services | Elite | Dedicated | Managed | Extended | Standard |
| Regular On-Site Review Meetings |
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| Prioritized Bug Requests |
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| Priority Involvement in Beta Programs |
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| Prioritized Product Enhancement Requests |
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| Dedicated Support Engineer |
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| Environment Replication |
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| Weekly Status Reports |
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| Critical Issue Notification |
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| Assigned Case Manager |
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| Recurring Project Status Conference Calls | |
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| 24x7x365 Critical Tech Support | |
option | option | |
option |
| Weekend Assistance |
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option | option |
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| New Software Releases and Updates | |
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| Multi-Channel Communication | |
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| Customer-Designated Support Liaisons | 4 | 3 | 3 | 3 | 2 |
| Knowledge Base Access | |
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| Multi-Continent Support | option | option | option | option | option |
| Additional Support Liaisons | option | option | option | option | option |
For more detailed definitions of these support plans and the services provided with each, please refer to MicroStrategy Technical Support’s Policies and Procedures document.